RukuMix Support
Need help or have questions? Reach us directly and find quick links to key resources.
Last updated: December 9, 2025
Primary contact (App Store support)
support@rukumix.com · +250 791 919 625 · We aim to reply within one business day.
Key links
Find answers faster with our core policies and safety resources.
What to include in your message
- Your name and the best way to reach you (email or phone)
- A short description of your question or issue
- Steps to reproduce (if reporting a bug) and any screenshots
- For privacy/data requests, note whether it is an access, correction, or deletion request
Response times
Emails:We aim to reply within one business day.
Phone / SMS:Typically same day during UTC+2 business hours.
Privacy:Privacy and data requests are prioritized and acknowledged within 24 hours.
Delete your account
You can delete your RukuMix account and all associated data at any time — directly in the app or by contacting us. View the full step-by-step instructions and data retention details.
Privacy & data questions
For anything related to data access, correction, or deletion, contact us and include the email tied to your account. You can also review our privacy commitments anytime.